Frequently Asked Questions

FAQ's

Have Questions? Check Our FAQ!

Are your staff members CPR & First Aid Certified?

Yes, all staff members are required to have current CPR & First Aid certification courses annually.

Do you do background checks on your teachers & staff?

Yes, we strictly enforce background checks for all staff members.

Are you centers state licensed?

Yes, Small World Child Care Centers are state licensed and regulated through the Division of Child Care Licensing.

Do you provide meals free of charge?

Yes, breakfast, lunch and PM snack are provided daily.

Do your teachers have ongoing training?

Yes, there are monthly training meetings and constant mentoring from the management staff, they receive at least 20 hrs of additional training every year.

What safety measures do you have in place for emergencies

We conduct regular fire drills, lockdown drills, and emergency preparedness training to ensure that all staff and children know how to respond in case of an emergency. Our centers are equipped with secure entry systems, and only authorized individuals can access the building.

How do you communicate with parents throughout the day?

We believe in open communication with our parents. We provide daily reports that detail your child's activities, meals, and nap times. Additionally, we use a secure parent communication app that allows us to share updates, photos, and important announcements in real-time.

What are your cleaning and sanitation practices?

We maintain rigorous cleaning and sanitation practices. Our classrooms and common areas are cleaned and disinfected throughout the day, and all toys and surfaces are sanitized regularly. We follow CDC guidelines to prevent the spread of germs and ensure a healthy environment.

What is your approach to discipline?

We use positive reinforcement and redirection to guide children's behavior. Our goal is to teach children self-regulation and conflict resolution skills in a supportive and nurturing environment. We do not use any form of corporal punishment or harsh discipline.

Does your center offer extracurricular activities?

Yes, we offer Dance, Tumbling & Karate weekly from ages 3 and up, as well as seasonal extracurricular activities which include Soccer & Swimming! The classes are taught by outside studios.

If I have more than one child of different age groups can they play together on the same playground?

Children are separated according to age groups. We can allow short visits to siblings to comfort or spend time together.

Can anyone pick up my child?

No. Every child has an authorized pick up list provided by the parent or guardian. If your name is not on the list, you are not authorized to pick up that child. An ID must be presented at the time of pickup. Parents will then be notified if anyone is attempting to pick up your child and not authorized.

Is there a structured curriculum?

Yes, we have specific curriculum programs we offer – specific to age group and development.

What is the child to teacher ratio in each classroom?

Infants 1:4, 2’s 1:7, 3’s 1:12, 4’s 1:15, 5+ 1:20

How do you handle allergies and special dietary needs?

We take allergies and dietary restrictions very seriously. Our staff is trained to handle food allergies, and we work closely with parents to accommodate special dietary needs. All meals are prepared with safety in mind, and allergy information is clearly communicated to our kitchen staff.

What is your illness policy?

To ensure the health and safety of all children and staff, we ask that children who show signs of illness (fever, vomiting, diarrhea, etc.) stay home until they are symptom-free for at least 24 hours. If a child becomes ill while at the center, we will contact the parent immediately to arrange for pick-up.

How do you support children with special needs?

We are committed to providing an inclusive environment for all children. Our staff works closely with parents and specialists to create individualized care plans for children with special needs. We make accommodations to ensure that every child has the opportunity to thrive in our programs.

Get a glimpse inside our Small World West Valley center! Watch the video below to see how we create a welcoming, fun-filled environment where your child can thrive. From our vibrant classrooms to our dedicated staff, we’re here to support your family every step of the way.